Shipping Information

WE SHIP FREE WITHIN UNITED KINGDOM!

  • We dispatch any order made before 2.00 pm on the same working day (weekends, public holidays and bank holidays are not considered as a working day). Orders placed after 2.00 pm will normally be posted on the next working day.
  • Any order made on weekends, public holidays or bank holidays will be dispatched on the next working day.
  • You must provide us with the correct details including the full delivery address in order to process your order quickly and efficiently. It is highly recommended that your delivery address is the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
  • You must provide your email address (for your order confirmation) and preferably your contact number for any communication if necessary. You will be notified via email when your order has been dispatched.
  • All items are shipped from our warehouse in the United Kingdom. We are not responsible for any charges/duties/taxes levied by your local customs/tax authorities.
  • Please read the information below for estimated delivery times for different services. In some cases delivery may take longer than stated due to security and customs clearance.
  • If you have not received your item within the specified time frame please contact us as soon as possible.

UNITED KINGDOM

We use Royal Mail for deliveries within the UK. You can select any of the following postal methods for delivery:

  • Free Delivery: Free shipping items within the UK are dispatched using First Class Delivery Service. Delivery takes 2 to 3 working days for mainland UK and can take more for other areas.
  • Next Working Day Delivery( 95% Delivery Rate): This shipping service delivers the order before the close of the next working day, provided the order was placed before 2:00 pm on a working day. The charges for this service are £7.99. You or someone on your behalf should be available to sign for and receive the goods. 
  • Next Working Day Delivery (Before 2 pm): This delivery service guarantees the delivery of the goods before 9:00 am the very next working day, provided the order was placed before 4:00 pm on a working day. The charges for this delivery service are £19.99. You or someone on your behalf should be available to sign for and receive the goods.
  • Saturday Delivery: This delivery service guarantees delivery of goods on Saturday, provided the order was placed before 2:00 pm on Friday. The charges for this service are £10.99. You or someone on your behalf should be available to sign for and receive the goods. 

FOR INTERNATIONAL ORDERS

Standard Delivery:  We offer Royal Mail standard tracked delivery worldwide which takes 3-5 working days to deliver in Europe, 5-7 working days in US, Canada and 7-10 working days in the rest of the world.  Please contact us for more precise dates according to your location.

For further inquiries please feel free to contact us at help@fiveemperors.com